MONROE HEALTH CENTER

Our Policies
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OUR POLICIES
 

APPOINTMENTS: Monroe Health Center will always try to accomodate all patients by working them into the schedule whenever possible.  However, if you are late for an appointment it would not be fair to ask a patient who was on time to wait while you are seen.

If you are late for your appointment you may be asked to reschedule or to see a different provider that is available.
 

FEES: To help reduce expenses we encourage patients to pay for their visits at the time services are rendered. If a patient cannot pay for their visit in full, we ask that arrangements be made with our business office to work out an installment plan. We provide a sliding fee schedule for all patients who are deemed financially eligible (who fall at or below the 200% poverty level). Patients with private insurance are responsible for payment of services at the time they are rendered. After the deductible has been met, the Center will prepare and file the patient's claim. We will bill Medicare directly for all services; patients are responsible for 20% co-payment of the approved amount after the yearly deductible has been met.

 

Attention All Parents:

 

Monroe Health Center acknowledges that you may not always be able to bring your child in to be seen by a provider.  We realize that on some occasions, another adult may need to bring your child in for treatment at our clinics.  In order to treat your child we will require a signed consent form to be completed prior to your child’s visit.  These consent forms are available at either our Union or Peterstown Clinics. 

 

This form allows you to appoint up to two other adults whom are allowed to bring your child in for medical treatment.  Once this form is completed it will remain in your child’s chart until they are 18 to allow for future treatment consent.  It is also our policy that either of these adults remains with your child during their visit at our clinic. 

 

For your convenience, you may download this form and mail it in to the appropriate clinic location.  Thank you for your understanding in this matter.  As always, keeping your child healthy makes us happy!

Click here to download parental consent form

MONROE HEALTH CENTER

BILLING POLICY

(Effective January 1, 2007)

 

Monroe Health Center offers a sliding fee plan which provides our services to you at a rate based on your income. You may apply for this plan even if you have insurance coverage. You must provide proof of income to apply.

 

All co-payments are expected at time of service. Please be prepared to pay your co-payment at the time of registration.

 

Monroe Health Center will bill all major insurance plans as a courtesy to you, however, please be aware that you are ultimately responsible for any amount your plan does not cover. If insurance does not respond within 120 days, the balance will be transferred to the patient. For this reason, we ask that you please provide our registration staff with your current insurance information at every visit.

 

Beginning January 1, 2007, if your account is more than 90 days past-due, you will be placed on a restricted status. This means that you will not be seen at Monroe Health Center until you make arrangements to pay your account.

 

We value you as patients and we depend on your payments to continue providing the quality of care you expect.